Frequently Asked Questions

  1. How can I contact you?
  2. I cannot find a part?
  3. What are your returns and refunds policy?
  4. Do you do next day delivery?
  5. Do you carry our repairs?
  6. Can I collect directly from your warehouse?
  7. Can i pay with Laser or Credit Card?

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. I cannot find a part?

    If you cannot find a part you require, email query to us with machine type and serial no and we will email you back with part number and link to where you can purchase off the website

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  3. What are your returns and refunds policy?

    We have set out our web site to ensure you can view goods to allow purchase of correct parts however we fully understand that there will be occasions when you will need to return an item. Either the part will be faulty or a true genuine reason, if however you receive and need to return goods ABC must be informed within 24 hrs of you receiving goods. With regard to Convotherm Printed Circuit Board you must clearly give details of type required as due to nature of item these are non returnable purely because you ordered incorrectly this does not infringe on your statuary rights, if board is faulty when received please inform ABC and we can then arrange to return to supplier. NB. parts for machines should only be fitted by a qualified service person to avoid any issues or dangers, we cannot take responsibility for damaged part fitted by unqualified engineer.

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  4. Do you do next day delivery?

    If goods in stock we will deliver next day

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  5. Do you carry our repairs?

    We are also a service repair company with Engineers on the road nationwide. Contact us to discuss your requirements

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  6. Can I collect directly from your warehouse?

    Goods can also be collected from our Calmount office if you require: - Unit A4 Calmount Park, Calmount Road, Ballymount, Dublin 12

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  7. Can i pay with Laser or Credit Card?

    We accept all major credit/laser cards

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